Introduction to Knova Self-Service

Overview

Knova Self-Service enables you to find answers to your questions, resolve problems, and communicate with other users.

• Search the knowledge base to find helpful documents.
• Provide additional details about an issue to narrow down the possible solutions.
• Browse the knowledge base to obtain links to new and popular documents that apply to a specific item, such as a Product.
• View documents that are popular with other users or that have recently been added to the knowledge base.
• Personalize the home page by adding links to frequently viewed documents and Community threads, saving frequently used searches, and specifying content preferences.
• Subscribe to content to be updated when it changes.
• Post and subscribe to Communities.
• Use Answer Guides to guide you to the resolution of a problem.